Terms and Conditions


Thank You for using iplimo.sg. When you use our products or services, you agree and accept our Terms and Conditions. Please take a few minutes to read over the below mentioned Terms and Conditions:
  1. General Terms and Conditions

    Appahoo Pte Ltd is hereinafter referred to as the “Company”. The Company provides technology based services for booking a limousine service, and you agree to obtain our limousine services offered by third party limousine service providers, drivers or vehicle operators. All the Services provided by the Company to you by means of your use of the booking platform are hereinafter referred to as the "Service”. Customers who utilise the Service are hereinafter referred to as the “Customer”.
    • The Company shall take the Customer’s booking request and forward it to the driver through the Company’s online booking system. The driver shall have the sole discretion to accept or reject each request for limousine service. The driver has discretion over whether to receive the booking request made by the Company. If the driver accepts the booking request made by the Company, the Company’s will notify the Customer and provide the information regarding the driver including its name, contact number, vehicle number etc. through the Customer’s provided email address.
    • The Company shall make reasonable efforts to bring the Customer in contact with the driver in order to obtain limousine service subject to availability of the driver in or around the Customer’s location at the time of the Customer’s booking request made to the Company.
    • For the avoidance of doubt, it is clarified that the Company itself does not provide limousine services. It is the third party limousine service providers and drivers who shall render limousine service to the Customer.
    • The Customer warrant that the information provided to the Company is accurate and complete. The Company is entitled to at all time verify the information that the Customer provided. The Company is entitled to at all time use the information that the Customer provided for the delivery of the Service. It is the Customer’s responsibility to check to ensure that the Customer visited the correct booking platform. The Company shall not be liable if the Customer does not visit the appropriate website. The Company reserves the right to discontinue or introduce any of the modes of booking.
    • The Customer will refrain from doing anything which the Company reasonably believe to be disreputable or capable of damaging the Company’s reputation.
    • The Customer will comply with all applicable laws.
    • The Customer will treat limousine drivers introduced to the Customer through the Service with respect and not to cause damage to the vehicles or engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using the Service.
    • The Customer will compensate and defend the Company fully against any claims or legal proceedings brought against the Company by any other person as a result of the Customer’s breach of these Terms and Conditions.
    • Please note that the Company is not responsible for the behaviour, actions or inactions of drivers of limousine, quality of vehicles and/or private limousine which the Customer may use (through the Company or otherwise). Any Contract for the provision of limousine services is between the Customer and the driver and not the Company as the Company simply provide a platform to introduce drivers and passengers.
    • All information and matters of the Customer’s booking(s) will be handled by the limousine service provider. The limousine provider representative may contact the Customer should they require any information from the Customer.
    • The Customer is encouraged to turn on his/her mobile phone if the Customer is disembarking from an aircraft, as the driver will send an SMS to the Customer mobile phone to contact him/her.
    • The Customer is required to present a personal identity document to the driver for identification purpose.
  2. Payment and Rates

    • Payment for the Customer’s booking is collected in full through the Service. Payment has to be made with the payment methods available on the booking platform. The Customer’s booking will only be processed by the Service after The Company receives the payment.
    • The Customer shall be required to pay transfer rates and additional surcharge (where applicable) for limousine service. The rates of can be found on the booking platform.
    • The Customer agrees that the transfer charges shall include the transfer rate and any additional charges levied by the Company which includes additional midnight surcharge and/or out of the way area surcharge and/or item transfer surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services.
    • The Transfer and additional surcharge rates shall be updated or amended from time to time and it shall be the Customer’s responsibility to remain informed about the current transfer and additional surcharge rates for the limousine services.
    • The Customer agrees to pay for all limousine services the Customer purchases from The Company by way of payment determined by The Company.
    • For additional limousine services that are requested outside of the booking submitted to The Company, The Company, driver and limousine service provider have the discretion to reject the additional limousine services. The Customer is required to pay for all the additional limousine services that are rendered to the Customer in cash to the driver. An additional surcharge will be included for the additional limousine services in additional to rates decided by The Company.
    • The Company is not responsible for any errors by the Payment Processor.
  3. Amendment

    • No amendment is allowed for the booking made through the Service. The Customer will not be in contact with the driver of any amendments without the presence of The Company and the limousine service provider.
  4. Cancellation and Refund

    • Cancellation that are made 24 hours prior to the pickup timing of the booking made by the Customer will be allowed for refund request with a processing fee being charged per transaction. The Customer agrees on the charging of refund processing fee. The refund processing fee rate can be found on the booking platform. Strictly no cancellation and refund request is allowed otherwise.
  5. Liability

    • The Company shall not be jointly or severally held responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of services offered by the Company or due to the failure of the Company to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of the Company or any person or any organization involved in the above mentioned systems.
    • Without prejudice to the above, the Company shall not be jointly and/or severally held liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by the Company to provide a vehicle to the Customer within any stipulated time even if the Company has agreed to so provide the vehicle or even if the Customer has advised the Company of the possibility that any such loss or damage would result if the vehicle is not provided at all or within the stipulated time.
    • In the event any passenger misses the train or flight or bus or ferry or cruise, the Company will not be held liable for any compensation and/or any direct or indirect losses incurred by the Customer. The Customer shall be responsible to make an alternate arrangement if the vehicle has not reached the pick-up location due to any reason. The Company shall not be responsible or liable for any meeting or other occasions, functions missed by the Customer.
    • The Company shall not be liable for any delay or failure in the performance of any of its duties and obligations, to the extent that such delay or failure is caused due to a Force Majeure Event.
    • The Company shall not be liable/responsible for any illegal conduct of the Drivers of the vehicles. However, the Company recommends the Customer to notify about any complaints that the Customer may have against the Drivers of any vehicle.
    • The Company shall not be responsible for any loss of communication/information of status update & benefits under any Services or program of the Company. All this information will be sent on mobile number and/or email ID registered with the Company. The Company will not be responsible for appropriateness of mobile or email or any other communication medium. The Customer shall be responsible for immediately reporting the errors, if any, occurred in the information sent to the Customer regarding booking confirmation.
    • The Company does not warrant that this site, its servers, or e-mail sent from its vehicles are free of viruses or other harmful components. The Company will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
  6. Obligations of the Customers

    • The Company encourages the Customer to take full responsibility of his/her items. In case of lost items inside the vehicles during the journey, the Company will try to locate the items on a "best-effort" basis but the Company will not responsible for the same in case of loss or damage to the same.
    • If the Customer leaves any goods in the vehicle or has any complaint in respect of the services or the use of the vehicle, the Customer has to inform the Company of the same in writing within 24 hours of using the vehicle or the services of the Company.
    • The Customer agree and acknowledge that the use of the services offered by the Company is at the Customer’s sole risk and that the Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes.
    • Td. Without prejudice to the above, the Company makes no representation or warranties that: -the service will meet the Customer’s requirements; -the service will be uninterrupted, timely, secure, or error-free.
  7. Indemnification

    • By accepting these Terms, the Customer agree that the Customer shall defend, indemnify and hold the Company, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys, agents and drivers harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) the Customer’s violation or breach of any term of these Terms or any applicable law or regulation, whether or not referenced herein; (b) the Customer’s violation of any rights of any third party, including limousine drivers arranged, or (c) the Customer’s use or misuse of the booking platform.
  8. Invalidity of one or more provisions

    • The invalidity of any term of these Terms and Conditions shall not affect the validity of the other provisions of Terms and Conditions.
  9. Modification of the Service and Terms and Conditions

    • The Company reserves the right, at its sole discretion, to modify or replace any of these Terms at any time without informing publicly to any party. The Company may also impose limits on certain features and services without notice or liability.
  10. Notice

    • The Company may give notice by means of a general notice on the Service by electronic mail to the Customer’s email address on record of the Company.
Effective Date: 1st May 2016